Allianz alterations its thoughts above rejected insurance coverage claim

Our buyer skilled will get Allianz Insurer to pay out out £1,470 more than a damaged roof declare it initially rejected

  Photograph: Chris Ison/PA

My wife and I personal a small hotel which is leased to a third celebration on a full repairing and insurance coverage basis, other than main walls and roof.

A 12 months in the past, a tree from a neighbouring residence fell onto our garage and broken the stonework projecting above the roof. This, in effect, protected the galvanised iron roof material from additional harm. Allianz rejected the declare on the basis that the repairs would result in betterment as the garage had not been adequately maintained. I rejected this as it was re-roofed in 2004.

Our insurance brokers have experimented with to resolve the dispute with no success and our own insurance coverage business has paid £900 following deducting surveyor’s fees and the extra.

RA, South of England

This, as you say, was far from satisfactory as it could affect on future premiums and so forth.

Allianz Insurance, the other party’s insurer, had initially supplied £200, which you had rejected. The volume claimed was mainly for the builder’s invoice of £1,150 a £163 charge for a survey, which had been completed at the request of Allianz costs of 5 round trips you had made regarding the declare, and the dispatch and receipt of 47 emails and letters as a outcome of Allianz Insurance coverage not accepting the declare.

I contacted Allianz Insurance coverage and, meanwhile, you also ready a situation to consider to court, but didn’t complete it. 3 weeks right after my approach to it, Allianz Insurance coverage paid £1,470.

Now that you have this funds you have reimbursed your very own insurer the sum it had paid out.

Allianz Insurance explained: “We sincerely apologise to Mr A… for the delay with this declare. The situation was more complex than typical simply because the original assessor’s report indicated that the house was in a poor problem, with evidence of pre-current damage. Due to this we at first offered a goodwill sum of £200. Mr A… subsequently offered a report from a surveyor which indicated that at least some of the injury was constant with the incident. Obtaining deemed this evidence and, taking into account the delay with the declare, we agreed to settle the claim in total.”

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