Isa payout glitch hits RBS and NatWest savers
Most recent in a string of IT failures leaves savers short-modified on their interest payouts this month 
Photograph: Bill Robinson 2009
A modest number of NatWest and RBS consumers have been short-modified on their Isa curiosity this month, following an error in the bank’s programs.
The Agencieswas alerted to most recent in a line of technological difficulties by a reader who reported a “significantly” incorrect calculation of his curiosity nowadays.
The bank explained it was investigating the trigger of the error and promised to shell out the missing interest as quickly as attainable, with no buyer losing out.
A spokesman for RBS-Natwest mentioned: “We are aware that there is an issue with curiosity currently being applied to some customers’ RBS and NatWest E-ISAs and it is being urgently investigated.
“The missing curiosity will be applied to the affected customers’ accounts as quickly as feasible and we will make certain that no consumers will drop out as a result. We apologise for the inconvenience brought on.”
It seems only buyers holding an e-Isa had been affected by the glitch.
The error follows a string of IT failures at RBS-NatWest. Millions were unable to use their cards on the busiest on the internet shopping day of the yr on December one. A handful of days later on its on the web banking technique was hit by hackers.
These followed a meltdown in 2012, when an IT failure left buyers unable to access their banking institutions accounts for up to two weeks. Salaries went unpaid and expenses missed throughout the time period, with RBS-NatWest choosing up a £175m bill for the chaos. Buyers have also suffered numerous outages on the company’s mobile banking apps.
Ros McEwan, chief executive of RBS-NatWest because November, has previously admitted that RBS “for decades failed to invest effectively in its programs”.