‘Lloyds botched my parents bank account switch’
Right after Lloyds’ split from TSB final 12 months, 1 reader was left annoyed when the bank mismanaged her dad and mom account switch 
Photograph: Lloyds Financial institution signal
I am 70 and attempting to kind this matter out for my dad and mom, aged 93 and 94. The problem goes back to the split of Lloyds Banking Group final year, when the new TSB bank was formed. The bank split had allotted my parents’ account to TSB but the new branch’s spot wasn’t practical. So it was made the decision the account should move “back” to Lloyds and a branch that is nearer.
I’ve in no way in my daily life complained in this way but this scenario has nearly driven me to distraction. Some of the first dilemma has been acknowledged and resolved. All I want now is for the switch back to Lloyds to consider spot and for an apology from the bank’s management for the comprehensive mismanagement of this scenario and the anxiety and needless stress induced.
If there is any way you can place pressure on Lloyds I’d be grateful. Even if you are only able to publicise what is taking place when again with the banks and their consumers, that would be very good.
EL, Central England
You had been notably concerned because your father was really poorly and acquiring distressed.
Obtaining electrical power of attorney on your parents’ joint account place you in the front seat when it came to sorting out the move to a financial institution branch that best suited all. The process involved you producing a variety of visits to the financial institution and getting provided contradictory information.
For illustration, initially you were told that the switch back to Lloyds could not consider spot by dealing with branch workers, only to locate later that it could. By now your father was in hospital.
Before you wrote to me and while the problem was even now currently being resolved, £135 for contact expenses and travel expenditures, and £100 for time spent and the upset, had been paid to you by the financial institution. And Lloyds Banking Group did kind this out rapidly after I contacted it.
It said: “Regrettably, there have been a variety of program mistakes inside our ‘Stay/Go’ staff which caused delays in transferring your parents’ accounts back to Lloyds. Furthermore, the service you received from the bank was under the common we’d assume.”
It would seem that along the way each and every bank believed the other was dealing with the concerns when neither were. My involvement also led to £200 extra becoming sent to you.
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