NatWest glitch leaves 1000’s of savers without having curiosity
The bank has suffered however another technical difficulty this time denying interest payments on thousands of cost savings accounts and Isas 
Photograph: PA
NatWest nowadays confirmed it had fixed a technical problem that had prevented interest payments on 1000’s of cost savings accounts and Isas.
Consumers striving to log on to on the internet banking were yesterday advised: “We are mindful that regular monthly, quarterly and annual curiosity payments have not been utilized to some cost savings accounts. This is becoming investigated as a piority and we’ll update you with a lot more information as soon as we can.”
A spokesman for NatWest, which is component of the Royal Financial institution of Scotland Group, explained the accounts affected have been E-Isa, Reward Reserve, Advantage Reserve, all Fixed-Fee Isas, E-savings Plus, Instand Accessibility Reserve, Quick Save, E-Savings, and First Reserve.
Final night, a spokesman mentioned: “We are aware that there is an situation with curiosity being applied to some customers’ NatWest Isas and financial savings accounts.”
“We are working to resolve this now, and the missing interest will be utilized to the impacted customers’ accounts as quickly as feasible. We will ensure that no clients lose out as a result. We apologise for the inconvenience induced”.
The bank stated the money was becoming paid today with curiosity compounded where suitable.
Customers took to Twitter to voice their anger in excess of the botched curiosity payments.
Twitter: Lorna – @NatWest_Support 3rd time messed up ISA interst payments, now affecting other cost savings accounts as well? This genuinely demands sorting…
Twitter: Sue – @NatWest_Aid Critically #natwest what is going on , yet another system failure , stopping interest being utilized to savings account #jokebank
Twitter: Christopher Rowe – @NatWest_Help Was expecting Cost savings interest overnight, Not appeared, any iosues with your systems?
The financial institution stressed not all account-holders have been affected but declined to give an exact figure.
When customers logged onto their on-line banking yesterday they were greeted with this message.
NatWest, which has over 7 million buyers, has suffered a quantity of glitches in current years. In February this 12 months, the bank’s app crashed as 1000’s of consumers logged into their mobile banking on for the duration of a payday peak.
In December, NatWest and RBS online bankers were also blocked from accessing their accounts as the bank’s web site was targeted by hackers. It was the bank’s second computer crash that week.
Its worst technical disaster was in the summertime of 2012 when hundreds of thousands of consumers have been locked out of their on the internet accounts for up to a month. RBS spent millions compensating impacted customers by refunding overdraft charges and penalty costs incurred due to the fact of the personal computer glitch.
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