Phoenix prolongs insurance coverage policy payout
Our customer specialist aids a annoyed reader receive the funds he is owed from a matured insurance policy 
Photo: Brian Jackson / Alamy
Roughly twenty many years ago I entered into an insurance savings policy with my wife. Subsequent to that I was divorced but continued the payments and went to function abroad. The policy was due to mature but no details was obtained.
I have now been in regular correspondence for some time and completed many forms in teenagers of pages for information of date of birth, previous addresses, photo, passport copy, driving licence copy, birth certificate and more.
My ex-wife had spoken to Phoenix who asked for confirmation she did not want any component of the money, and was told to post confirmation and the cheque in settlement would be sent to me inside of 14 days. I am sill waiting.
MS, north of England
A policy in the joint names of you and your ex-wife had been created “paid up” due to non receipt of premiums. Your ex-wife had long in the past given up her curiosity in it.
Phoenix, when I approached it, explained it could not uncover any record of the identification and verification paperwork it essential. This was even though you report having filled in and sent the insurer copious paperwork of the ilk it was hunting for.
Phoenix now said it had discovered clear directions from your ex-wife to pay the total policy proceeds to you. The sum at concern was £684, which in the scheme of factors is not a whole lot. Often in such conditions, I argued, frequent sense should prevail. The £684 policy amount was now paid with no far more ado. It was followed ultimately by a £50 gesture of goodwill offered on the grounds that Phoenix had not been as effective as it may possibly have been.
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