‘Post Workplace prematurely closed my cost savings account’

A single reader gave recognize of their intention to close an account with the Publish Office, but was frustrated when it did so too early

  Photograph: Ben Birchall/PA

I wrote to the Post Workplace offering loads of notice of my intention to shut an account, which it misunderstood to mean fast cancellation. Attempt as I may possibly, I have been unable to make contact with anybody.

RK, Dorset

You have been writing in about other accounts around this time as well. Relating to the Post Workplace Reward Saver one particular at situation, your instruction was supposed to be that the account be closed after maturity, which was four months away. This was misinterpreted as a request to near it as soon as the 30-day penalty time period was passed. One particular cause you gave for advising the Publish Office of your wishes so far in advance was that you may not be in a position to contact it when the actual time came all around. It also appears that you were cross with the Submit Office in excess of yet another matter and wanted to signal your disapproval.

The account funds had been returned to you earlier than you had intended. Your attempts to reverse the transaction failed. At occasions you say you discovered the voices of the people you were speaking to carried across the phone so quietly that you could not hear what they were saying – even though you kept pointing this out. This additional to your frustration and exacerbated the undesirable experience.

In all, you believed you had misplaced £100 worth of interest since of this premature closure.

The Submit Workplace, additional to my involvement, agreed to pay the actual curiosity owed up till the date you meant to near the account. This, in truth, came to £18.80 and has been incorporated in a £75 payment which also elements in an ex-gratia quantity in respect of the difficulties triggered as you attempted to resolve this matter.

Issuing directions far in advance rather than keeping items simple and existing all as well often in this automated planet, I am afraid, generates the sort of confusion instanced right here.

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