Santander rectifies error over missing curiosity payment
Our client skilled aids a reader get the £700 they had been owed from their Santander cost savings bond 
Photograph: Roy Lawe / Alamy
My two-yr bond with Santander matured and £10,000 was invested in a new, one particular-yr bond the subsequent day. However, the £731.84 curiosity which had accrued over the years was to be transferred to my account with another financial institution. Santander suggested me that it had gone there but my bank is unable to trace this sum in my account.
Can you aid?
DH, Dorset
You had attempted challenging to sort this out oneself. Even so, only when I became concerned, a number of months down the line, was it realised that, owing to an error when the account matured, the interest had been paid back into the account it had come out of. This account was supposed to have been completed with. No a single thought to seem there for you and so it had remained there. Santander says that it is unclear why this was not noticed in response to your inquiries, only mine.
The day after I contacted the bank it phoned you and sent a cheque for the £732.thirty. A more £63.14 has now gone to you as well. This consists of £13.14 interest for the 273 days in the course of which the income was so elusive and £50 for goodwill.
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