Barclays rapped over unwinnable football tickets competitors
Barclays has been reprimanded by the marketing watchdog more than a income machine promotion for Premier League tickets 
Photograph: ACTION Photos
Barclays has been rapped by the Advertising Specifications Authority (ASA) for a competition promoted on the back of funds machines receipts to win football tickets.
A complaint was upheld and the financial institution was ordered to get “enough measures to keep away from creating needless disappointment” soon after a customer entered its competition to win football tickets, but identified that the promotion was no longer working.
The client was prompted to text to enter the competition twice final October when withdrawing income. The competitors provided the opportunity to “win a pair of Barclays Premier League match tickets each 90 minutes, every day, right up until the end of the 2013/14 season”.
The complainant found the competitors had closed in September.
The ASA explained its code had been breached simply because the competition was ended early without realistic justification. Barclays had cited “business reasons”.
It also explained Barclays ought to have warned normal entrants by electronic mail.
Barclay informed the ASA it needed to change the competitors with a diverse promotion, run on social media.
It said: “We undertook an exercising to withdraw the promotion by September 25. This included getting rid of the on-display message from ATMs and replacing the pre-printed receipt rolls with blank ones to make certain that consumers have been not issued with receipts following the finish date.”
The receipts dispensed have been a consequence of “human error” the bank said, insisting that it had sent a communication to all branches on October 11 to change the receipt rolls with blank ones.
“We regret that the complainant has been disappointed”, Barclays additional.