‘Company purporting to be endorsed by Sky took £79 from my financial institution account without my approval’
Our consumer champion helps a reader resolve an situation with a guarantee firm who claimed to be endorsed by Sky 
Photograph: Alamy
I am at my wit’s finish to have to deal with but an additional dilemma following the sudden death of a household member.
I received a letter from a company informing me that I had acquired a policy which I think applies to the servicing of Sky digital products. At the same time I noted that an unauthorised debit of £79 had been taken from my personalized account in favour of this company.
I quickly replied and I attach a copy of my letter which, I hope, explains all. I have subsequently emailed the firm but have received no response. I also emailed Sky solutions asking whether or not Sky has any connection with this organization. Again with no response. My money has not been refunded.
RB, East Sussex
This is about an unapproved debit for a guarantee merchandise that is not authorised by Sky.
For the record a Sky spokesman stated, “The only approved warranty merchandise from Sky is called Sky Shield.” This is provided via Domestic & Common for Sky and is not the item you are creating in about.
I realize that Sky has pursued a quantity of instances through the civil courts above the final handful of many years in which it has been manufactured aware of businesses passing themselves off as being endorsed by Sky to offer such guarantee policies. Look on the sky.com web site below the Help Centre part for alerts.
Sky has had 3 previous consumer complaints about the organization you talked about involving misleading income. The proof it held when I spoke to it even though was beneath the threshold it needs to help legal action. I recognize it monitors this activity and gathers details from clients until finally it has a enough body of evidence to support a legal situation. Then, exactly where appropriate, it will pursue the matter via the courts. I asked if you had been willing to communicate with someone from Sky’s legal crew and you have.
As for the stolen money, you had written to your bank and not heard back. I advised that you write yet again mentioning my name explaining specifically how and why the money had been wrongly debited from your account and that other individuals have been similarly impacted. The bank then organised for the cash to be recredited at once. You are now reporting the matter to Action Fraud on 0300 123 2040 or actionfraud.police.uk and Trading Standards.
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