Npower consumers ‘thrown into chaos’ by errors
Energy giant npower is criticised strongly by Citizens Tips, whose figures reflect the variety of complaints reaching The Agencies
The alarming amount of complaints received by The Agenciesabout poor service at vitality giant npower has been reflected in figures published by a customer watchdog.
Citizens Advice explained npower attracted the most complaints at each reading throughout 2013, with customers’ finances “thrown into chaos”.
Its tables estimate that among October and December there have been 306 complaints per 1,000 customers.
This was 3 times as numerous as the 2nd-worst performer Scottish Energy and ten occasions as several as people created by rival firm SSE, which recorded only 31 complaints per 1,000 consumers.
Gillian Guy, chief executive of Citizens Guidance, explained: “Things are receiving worse not greater for npower clients. It is unacceptable that npower has not nevertheless sorted out the significant failings in its billing programs and consumer services which are triggering so several complaints and critical problems for its customers.”
She said some npower consumers have been not getting payments, although others have been pushed into debt soon after direct debits have been cancelled.
Last Saturday, The Agenciesreported how a couple have been rejected for a mortgage loan after npower put a non payment mark on their credit score historical past. The organization admitted this was a blunder but explained it did not have time to correct “because of a backlog of other complaints”.
Npower had pledged to reverse its bad customer support requirements after admitted in September that a pc glitch, induced by new billing program, had impacted 700,000 customers’ accounts.
A spokesman for npower mentioned: “We are making great progress in dealing with the root brings about, but remain absolutely committed to resolving any problems this has produced for our buyers.”
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