Switching power providers is easy? Not with Scottish Electrical power
One particular reader desired to modify power supplier but Scottish Power delayed the move right after insisting it had not obtained the needed meter readings 
Photo: PA
I hope you will be capable to support me get closure of my vitality account with Scottish Energy, including a bill covering 4 months in the autumn of 2013. Throughout the years I was with them for my dual fuel energy and having to pay by direct debit I have sent in month-to-month readings and printed off the expenses.
Nonetheless, simply because of a dispute concerning an unacceptable improve in August 2013, I was place on the normal tariff in September. I asked to go on to another tariff but they claimed they had been possessing laptop difficulties and would get back to me as quickly as possible.
I heard practically nothing with regards to my request in spite of more calls so altered to another supplier. Scottish Power claim not to have received the changeover readings, nevertheless the new supplier sent them twice. It was supposed to be so effortless to switch.
MP, Shropshire
I contacted Scottish Electrical power and, just more than two weeks later, it came back saying, “We have contacted Ms P and apologised for any inconvenience brought on by this issue. Following our investigations, it appears that whilst Scottish Energy had acquired the ultimate meter readings from the new supplier, these had not been employed properly to near Ms P’s account.
“We have now finalised Ms P’s account and issued final statements. By way of an apology and in recognition of the delays seasoned, we have presented £75 compensation.”
Also the last bill sum of £8.54 has been written off.
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