A single reader arranged a perpetual curiosity-only mortgage loan with Nationwide, but obtained a letter stating it would be transformed to repayment Photograph: ALAMY I acquired an undated letter from the “head of transaction processing” for Nationwide four months in the past informing me that my curiosity-only home loan…
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The gives on deal-of-the-day sites like Wowcher and Groupon may possibly appear tempting, but are they really such excellent bargains?
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Revenue-driven crematoria and rocketing church costs are partly to blame
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Our client expert assists one reader get their money back from Santander soon after they essential it to get winter fuel Photo: ALAMY I have a dilemma with Santander. When I lived in London I got my mortgage loan by way of Abbey and had a savings account with…
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The troubled financial institution is hoping to entice new consumers by supplying £125 to these who open a new present account Photo: Getty Photographs The Co-operative Bank is offering £125 to new buyers who switch to both of its two existing accounts, with £25 going straight to charity. The…
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BT informed to refund thousands of lbs to clients who have been not warned of large expense of calls Photo: PA BT has been ordered to refund thousands of pounds to consumers it overcharged in a £2.39-a-minute directory enquiries rip-off. Buyers who dialled the service had been stored hanging…
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Some energy suppliers are nonetheless back-billing clients for longer than 12 months following internal billing mistakes
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Inquire an professional: Eco-businesses are becoming feted for customer satisfaction. We describe what helps make them green Photograph: ALAMY I go through your recent report about energy companies’ buyer services requirements . How can I tell whether or not the suppliers that declare to offer “green” energy really are…
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One reader’s wallet – which contained his funeral insurance coverage card – was stolen. Our consumer expert assists resolve the situation
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One reader was the victim of identity fraud, but O2 billed him over £1,300 for cellphone calls and texts he never made Photo: AFP I have been acquiring nuisance letter expenses from O2, the mobile phone network, for three months. They send me bills and demand funds for an…
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