Consumer Tips

'Company purporting to be endorsed by Sky took £79 from my financial institution account without my approval'

‘Company purporting to be endorsed by Sky took £79 from my financial institution account without my approval’

Our consumer champion helps a reader resolve an situation with a guarantee firm who claimed to be endorsed by Sky   Photograph: Alamy I am at my wit’s finish to have to deal with but an additional dilemma following the sudden death of a household member. I received a letter…

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'Npower error cost my family members a mortgage'

‘Npower error cost my family members a mortgage’

This couple’s case highlights the price of a credit score file black mark. Npower admitted the error but stated it would get up to 12 months to repair

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Wall Street bankers at all time minimal

Wall Street bankers at all time minimal

The variety of traders have fallen to the lowest figure given that the US government began monitoring in 1990, calling into question the resilience of the economic providers sector A dramatic decline has been recorded in the quantity of New York traders, which have fallen an all time minimal since…

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'Santander did not deal with my concern efficiently'

‘Santander did not deal with my concern efficiently’

One reader was locked out of on the internet banking soon after mis-typing his particulars, and was told by a clerk at Santander that he could not aid

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Switching power providers is easy? Not with Scottish Electrical power

Switching power providers is easy? Not with Scottish Electrical power

One particular reader desired to modify power supplier but Scottish Power delayed the move right after insisting it had not obtained the needed meter readings   Photo: PA I hope you will be capable to support me get closure of my vitality account with Scottish Energy, including a bill covering…

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Difficulty with insurer more than stolen jewellery claim

Difficulty with insurer more than stolen jewellery claim

Our buyer professional gets a reluctant Prudential to pay up in excess of an insurance claim for stolen jewellery   Photograph: GETTY Photos I had a break-in although visiting a lady in a nursing home. The Prudential was my insurer. I had a letter from its jewellery valuation organization asking…

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Why is EE failing its most loyal consumers?

Why is EE failing its most loyal consumers?

An Orange customer for twenty years, David Dennis was dismayed to discover the supplier had concerned debt collectors right after an obvious mis-payment on his contract

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The further price of changing money at the airport? At least £13

The further price of changing money at the airport? At least £13

The quantity of holidaymakers acquiring currencies in airport terminals surges – in spite of the additional value   More than one.6m travellers have purchased currency at British airports in the previous 12 months, a rise of 15pc on a year earlier, despite warnings of bad charges and punitive commission charges…

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Do you have any £50 notes? Commit them nowadays

Do you have any £50 notes? Commit them nowadays

From tomorrow £50 notes featuring the face of Sir John Houblon will no longer be legal tender

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Commuting 'costs £50,000 above a career'

Commuting ‘costs £50,000 above a career’

A Londoner beginning function at 18 and finishing at 65 could devote as considerably as £66,000 on commuting, survey finds   Photograph: REUTERS A career-lengthy commute is likely to set a employee back an typical of £50,000, a new survey has found. Londoners who start operate at 18 and finish…

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